The plan is always better than the reality.  In my last post, I promised to tell you how we’d convert the tentative and investigate their resistance.  But you have to start with a plan.  Here’s ours.

First, we’re going to ask experienced, senior people from the target audience to attend working meetings with me and their partners in other departments.  “Partners” isn’t a term in common currency here, but I mean people who are part of the chain of events in any transaction or process – the people who are most likely to be effected by each other’s work.

Before the meetings, me and my stakeholders will do our best to identify critical topics.  We’ll know we’ve got them when we have a set of concrete examples of situations which, if not recognized and passed on without recognizing how to make key decisions, can turn into administrative messes and create risk. [Read more →]